Hotel Ibis Binjiang, Hangzhou – looks good BUT….

The Hotel Ibis Binjiang in Hangzhou, China looks good but there have been – for me – a few major issues that make me feel very happy that I am moving to another hotel today.

Hangzhou is a beautiful city, often called the Most Beautiful city in China. Ask most mainland Chinese about Hangzhou and they will tell you how beautiful it is. Marco Polo writes extensively about Hangzhou. The city has been wealthy and prosperous for more than 1,000 years.

I am in Hangzhou visiting my business partners, a Canadian guy and his Chinese wife. Hangzhou is her original hometown but she is now Australian by citizenship. The Hotel Ibis Binjiang is an easy walk to their condo and the price is good. They checked out the hotel for me before booking it on my behalf.

This is not my first trip to China or my first time staying in a hotel in China but it may well be the last time I will stay in a Hotel Ibis.

  • air conditioning not consistently cooling the air – Hangzhou is very humid and it is quite warm.
  • internet service is cut off at 11:30 PM until 7:00am
  • breakfast is missing a few key components – like bowls for your oatmeal

Lack of consistently working air conditioning is important to me in a humid and hot climate. No window can be opened so I can’t even open a window to enjoy the cool evening air.

When I complained to the front desk manager that the air conditioning wasn’t working he patiently explained that it was central air and was working. Notwithstanding the fact that the cleaning staff would helpfully play around with the individual controls in my room and cool, refreshing air would begin to flow. Great staff in the hotel and they are very friendly and helpful even if I struggle to trying to explain myself to them with my 17 words of Chinese.

As for having the internet cut off at 11:30 – WTF. There is a 12 hour difference between here and Toronto and 13 between here and Halifax. Prime talk time with family, friends and clients.

Anyway – bye bye Hotel Ibis Binjiang in Hangzhou.

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One comment on “Hotel Ibis Binjiang, Hangzhou – looks good BUT….

  1. Hotel Ibis advertises that if something is not to you satisfaction because it is not working as it should they will fix it OR you become their guest. In other words they will pay for your stay.

    A note on the internet outage at Hotel Ibis Hangzhou Benjiang:
    I figured out what was causing the internet to be turned off at 11:30pm and be turned on at 7:00am. The lights in the hall on my floor, and I imagine all floors throughout the hotel, are turned down at night. This involves turning off certain banks of lights. So the WiFi which was a recent install from cable must have been connected to the same power circuit as the ceiling lights.

    So I go down to check out.

    I mention my theory about the lights to the helpful young lady on reception. Her English was very good. What a relief. hahaha

    Then I mentioned their guarantee and said I thought that since they hadn’t fixed the air conditioning or the internet that I should be their guest. She smiled. She looked at me. She spoke to the young lady beside her. They talked. She said “You owe for 3 breakfasts so we are happy if you do not pay the 66RMB.” I thanked her but said that I didn’t think that that was what their guarantee offered. She made a phone call then tended to another client who was checking out.

    About 6 minutes later she approached e and said that they would give me a night free but of course I would have to pay for the breakfasts. I agreed.

    She said that they hoped I would return to the hotel because they would fix the problems that I had encountered.

    Maybe.

    The people that work in this hotel were, apart from the officious guy on the front desk, very kind to me, thoughtful and helpful. If there was internet and air conditioning it is a very comfortable place to stay.

    Life is good.

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